Due to the COVID-19 pandemic, Consular Section will be closed for public on Thursdays and Fridays.
You may contact Consular Section by email: ConSec@state.gov
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
If you need help with your visa application or want to learn more about how to obtain a visa in order to travel to the United States, please contact our customer service center.
Russian- and Lithuanian-speaking customer service agents are ready to assist you 8 A.M. to 4 P.M. Monday through Friday. The call center is closed on Saturdays, Sundays and national holidays.
To reach a customer service representative via email, please write to: email@example.com
For non-routine and case-specific visa inquiries, as well as all other consular inquiries please use the following email: firstname.lastname@example.org
If you have any information or know of someone who is abusing the visa or immigration systems reach out to us at: VilniusFPU@state.gov
Telephone in Lithuania: +370 5 2140560
Telephone in the United States: +1 703 988 7102
To use Skype to speak to a customer service representative from 8 a.m. to 4 p.m., please add a new contact to your Skype account with the Skype name ustraveldocs-lithuania
Live chat is available at the Visa Information Service contact page.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.